Auto Glass Phoenix Faq's

Do I have to go where my insurance company tells me?
No! You have the Right to Choose. Don't be intimidated by your insurance company when they tell you that going to a shop besides the one they say will cost you extra. Some insurance companies imply that you will get an unsatisfactory job from any shop other than the one they want you to go to. They may also tell you that you will have to pay any difference in price if you don't go to the shop that they recommend. It is your right as a policy holder to go where you want to go! Before you go where your insurance company wants you to go, ask whether that shop uses OEM windshields, the proper urethane sealant and primers and provides a lifetime warranty.


What information will I need when I call?
The following information is needed when you call:
If you’re having trouble finding any of this information give us a call, our friendly customer service representatives are here to help.

  » The year of vehicle (If your not sure check the title,
registration, or manufacturing date located on the outside
driver side door jam).

» Make and Model (ex: Chevrolet Cavalier)

» Type of Glass that needs replaced and what side Passanger side or Driver side? (Windshield, Door glass, Quarter glass, Vent
Glass, or Back Glass)

» Color of the glass if colored. (Green Tint, Blue Tint, Bronze tint, privacy)

» If you are going through your insurance company you need.
(Most of this  information is on your insurance card.)

• Agent’s name
• Policy holder name
• Insurance company
• Policy number
• Claim number (If you have it)
• Date of loss (when did the crack happen)
• VIN# (Vehicle Identification Number), Located near the bottom left hand
corner of the windshield on the dashboard.
• Cause of loss
• Deductible Amount

What is O.E.M. Glass?
O.E.M. stands for Original Equipment Manufacturer. When you purchase a new vehicle and drive it off the showroom floor, every component on the vehicle is considered to be O.E.M. (Fenders bumper, glass, muffler.) When you replace a part such as a fender or windshield that is not made by the car manufacturer you are replacing the O.E.M. part with an aftermarket part. The aftermarket part is not the original equipment for your car and may not be as high of quality.

Can I drive my car immediately after the windshield is installed?
No! This could be a deadly mistake. Safe Drive Away time is the amount of time that your car is required to remain out of service until the windshield can properly operate as a safety device. The urethane that is used to hold your windshield in place takes time to set up. The time varies depending on the type of urethane and the weather conditions. On warm, high humid days the urethane will set up faster than on cold, drier days. This is why we do not install windshields in temperatures below 40 degrees. If we did we would be putting you and your family’s safety at risk.

How long does my car have to set after a windshield installation?
Most windshield installations require that the car remain out of service for 2-3 hours depending on the humidity and temperature. Upon request we can install the windshield with a special chemically curing urethane with a drive away time of 1 hour.

What do I need to do after a windshield installation?
Here are some post installation guidelines:

  • Do not pressure wash your vehicle for 24 hours
• Leave a ¼ inch gap in your door glass to prevent build up of air pressure in the car. This build up of pressure can cause the windshield to leak.
• Do not slam the doors for the first 24 hours
• Limit driving for first 24 hours if possible
• Remove any tape that was used after 24 hours

How long does it take to do installations on antique cars?
Depending on the make, model, year, and what glass needs to be replaced anywhere from 1 day to 1 week. No car is rushed to get it out the door!

Do I have to bring my antique car to you?
Yes, with any type of glass fabrication the time involved in cutting, seaming, and fitting requires special equipment. This equipment is located at our facility.

Will my car be kept inside and secure?
Yes, our large facility has room to store and work around your car.

What’s the cost for antique glass?
Cost depends on many variables. Give us a call or stop by for a free quote.